FAQ for Returning Customers

How do I use your website?

Visit www.sonicpayday.com and log in using your SSN and Home Phone Number. Once entered, you are then able to make a loan request, check the status of your loan, and even view your recently sent documents. For detailed information on how to log in, please click here.

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Why can’t I log in to your website?

• Please ensure that you are entering the correct information. If you are still having problems entering, try using your work phone number as an alternative to replace your home phone number.
• If you are using a dial up service, please be patient. It may take up to 2 minutes for the page to load.
• Since this is a secure site, your browser is required to have a 128-bit encryption. Most browsers within the last three years should have this.

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How do I make a Reloan request.

For easy to follow instructions on how to make a re-loan request on line, please click here.

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I am able to log in but can’t re-loan. What should I do?

• Please ensure that your previous loan has been paid, or that you have not loaned your maximum loan limit.
• If the above scenarios do not apply to you, please call 1-866-86-SONIC and one of our friendly customer service staff will be happy to assist you in getting the funds you need.

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Have you received my documents?

It may take up to 2 hours for your documents to be received. You should be able to view your documents online.

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Do I need to sign another Loan Agreement?

If you make your request online, you can digitally sign the Loan agreement, which eliminates the hassle of faxing. For detailed information on how to digitally sign the Loan Agreement online, please click here.

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Is my loan approved?

To confirm that your loan has been approved, please log in to our system and click the ‘Loan Status’ button.

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How can I increase my loan limit?

If you have recently received a pay increase from your employer, you might be eligible for a higher loan limit. We’ve recently changed our policy to give you the opportunity to loan up to $1,500. Simply send us your most recent pay stub, and an account specialist will review the pay stub to determine your new loan limit.

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What is your fax and phone number?

• FAX – 1-866-766-4242
• Phone Number – 1-866-86-Sonic (1-866-867-6642)

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What is your email address?

You can email your documents, questions or concerns to customercare@sonicpayday.com

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What are your hours of operation?

For more information, click here.

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I need to update my bank information. What should I do?

Please call us immediately at 1-866-86-SONIC.

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I need to update my employment information. (I recently have a new employer)

Please call us immediately at 1-866-86-SONIC.

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I need to update my personal information.

• One of our latest enhancements now allows you to update your personal information online. If you recently changed your home address, phone number, or email address you can log in to www.sonicpayday.com to make the necessary updates.
• On the left side of your window you will see ‘Profile.’ Click on profile, which will take you to your personal information.
• Note: You are only able to add information on this page.
• After updating additional information, please select the primary home address, phone number, and email address you currently use.
• If you are having difficulties adding new information, please contact one of our agents and they will be happy to assist you.

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